The management of MTN Nigeria has apologised to its teeming
subscribers over the noticeable congestion in its service outlets across
the country as a result of the ongoing SIM validation exercise.
In
a statement signed by MTN’s corporate services executive, Akinwale
Goodluck, the company is doing everything possible to ameliorate the
conditions at the service centres.
“We wish to apologise to all
our customers who are experiencing difficulty with the ongoing SIM
registration/revalidation exercise. Affected customers can revalidate
their registration details at all MTN sales outlets including the
nearest agent and dealer shops. We appeal for calm as customers visit
our various outlets. We are committed to ensuring that all affected
subscribers complete the process as directed by the Nigeria
Communications Commission (NCC). It is for this reason that we have
increased the number of staff handling SIM registration/validation
across all our channels. We have also mandated all our registration
outlets to remain open till 8pm every day until further notice,” he
said.
According to Goodluck, the decision to deactivate all lines
with invalid or incomplete subscriber registration details was in
compliance with the NCC directive. “It is to enable us provide maximum
support to government in achieving the national interest objectives of
the exercise,” he said.
While reiterating that SIM registration
is free, he urged all MTN customers in their interactions with MTN
Channel partners and agents, to be assured that in full compliance with
NCC regulations, every element of the registration will be completed at
once and to report any fraudulent activity to the MTN manager in charge
at the centres.
Source:
leadership.ng
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